FAQ
Frequently Asked Questions (FAQ)
Welcome to the Zoolera FAQ page.
We’ve put together the answers below to help make your shopping experience as smooth as possible. If you don’t see your question here, our support team is always happy to help.
Question1: How long does delivery take?
Answer: Our estimated shipping timeline is as follows:
Handling time: 1–2 business days
Transit time: 6–8 business days
Total estimated delivery: 7–10 business days
For more detailed information, please visit our Shipping Policy page.
Question 2: Is shipping free?
Answer: Yes. We offer free shipping on all orders within the United States. Additional details can be found in our Shipping Policy.
Question 3: Where is Zoolera based?
Answer: Zoolera is a U.S. based brand offering a carefully selected range of quality products. We currently ship within the United States.
Question 4: What should I do if my item arrives defective?
Answer: If your order arrives damaged or defective, we’ll replace it at no additional cost. Please contact our support team within 30 days of delivery to begin the return process. Full details are available in our Return Policy.
Question 5: Can I cancel my order after placing it?
Answer: Yes. Orders may be canceled within 24 hours of purchase. To request a cancellation, please contact our support team as soon as possible.
Question 6: What is your return policy?
Answer: We offer a straightforward and customer friendly return process. You can review the full terms on our Return Policy page.
Question 7: When will I receive my refund?
Answer: Once your return is received and inspected, approved refunds are issued within 7 business days. The time it takes for funds to appear in your account may vary depending on your payment provider. Please refer to our Return Policy for more information.
Question 8: Is there a refund period for orders?
Answer:
Yes. We offer a 30 day refund period on eligible orders. Please see our Return Policy for complete information.
Question 9: How can I get in touch with customer support?
Answer: You can contact us through our Contact Us page or by emailing us at info@zoolera.com for assistance.
Question 10: Do you ship internationally?
Answer: At this time, we ship only within the United States.
Question 11: Do you have a physical retail location?
Answer: No. Zoolera operates exclusively online, allowing us to offer competitive pricing and a wider product selection.
Question 12: Do you accept bulk or wholesale orders?
Answer: Yes, bulk orders are available. Please contact our customer support team to discuss your needs.
Question 13: How do exchanges work?
Answer: Exchange eligibility and instructions are outlined in our Return Policy.
Question 14: How can I track my order?
Answer: Once your order ships, you can track it through the Track Order page on our website using your tracking number.
Contact Information
Store Name: Zoolera
Address: 7402 N 56th St, Suite 355-531, Tampa, Florida, 33617, United States
Email: info@zoolera.com
Phone: +16562469828
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all emails within 1–2 business days.