Refund policy
At Zoolera, your satisfaction matters to us. If something isn’t quite right with your order, we offer a straightforward return process to make things easy.
Return Eligibility
Return Period: You may request a return within 30 days of receiving your order.
Item Condition: Products must be unused, in original condition, and include all original packaging and components.
Support Assistance: Our customer support team will assist you throughout the return process if needed.
Restocking Fees:
We do not charge any restocking fees for returns.
Return Shipping Responsibility
Defective, Damaged, or Incorrect Items:
If your item arrives damaged, defective, or incorrect, we will cover the return shipping costs.
Change of Mind Returns:
If you’re returning an item due to personal preference (ordered the wrong item, no longer need it, sizing issues, etc.), the customer is responsible for return shipping costs. Original shipping fees are not refundable. For all standard returns initiated by customer preference, the customer arranges and pays for return shipping.
How to Start a Return
To request a return, contact our support team at info@zoolera.com with your order number and reason for the request. If approved, you’ll receive instructions on how to send the item back. Returned items should be packaged securely using the original packaging and any included components.
Refund Timeline
Inspection: Once your return is received, it will be reviewed to ensure it meets our return requirements.
Processing: Approved refunds are issued within 7 business days. Please note that it may take additional time for your bank or payment provider to post the refund to your account.
Exchanges
If you’d like to exchange an item for a different size, color, or product, contact our support team and we’ll help coordinate the exchange.
Items Not Eligible for Return
Some items may be excluded from returns due to hygiene or safety reasons. Any non returnable items will be clearly identified on the product page before purchase.
Need Assistance?
For additional information, please visit our FAQ page or contact our customer support team directly.
Contact Information
Store Name: Zoolera
Address: 7402 N 56th St, Suite 355-531, Tampa, Florida, 33617, United States
Email: info@zoolera.com
Phone: +16562469828
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all emails within 1–2 business days.