
Common Questions
You can contact our team any time at info@zoolera.com
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all emails within 1–2 business days.
Product Information
Shipping & Delivery
Returns & Refunds
What is this product used for?
This product is intended for indoor use as a resting bed for cats and small breed dogs.
What materials is the bed made from?
The bed is made from standard textile materials commonly used in pet products.
Where can this product be used?
It is suitable for indoor use in living areas, bedrooms, or designated pet spaces.
Where do you ship this product?
We currently ship orders within the United States.
Will I receive tracking for my order?
Yes. Once your order has shipped, a tracking number will be sent to the email address provided at checkout. You can also check your order status on our Track Your Order page.
How long does shipping take?
We offer free standard shipping on all orders. Delivery takes 7–10 business days (Monday–Friday). You will receive a tracking number as soon as your order ships. For complete details, please review our Shipping Policy.
Can I return this product if I’m not satisfied?
Yes. If you’re not satisfied with your purchase, returns are accepted within our stated return window, provided the item meets eligibility requirements. Full details are available in our Refund Policy.
Do I need to return the item to receive a refund?
In most cases, a return is required for a refund. Depending on the situation, our support team may provide alternative solutions. Please review our Refund Policy for full eligibility details.
Where can I view your full refund policy?
You can find complete information about eligibility, timelines, and return instructions on our Refund Policy page.